This is how we do it:

We understand that each client should be treated as a case by its own. Because our clients have different objectives and goals in terms of the outcome and what they want to achieve from outsourcing.

Therefore, based on the type of service, we are very flexible in terms of connectivity to your Database server or having your Database at our site, also in terms of sending our staff at your site, hiring your staff to be members of our organization, or hire a new staff exclusively to handle your services…etc.

At the end of the day, you will realize that you are dealing with us as if we are a department within your organization.

We will be your business partner in achieving your goals. We will bring to your desk top every thing you need to know about your customer interactions. You will be able to see how many calls, faxes, 
e-mails…etc are received every day, the duration time to the level of each call, the average number of calls in waiting, in addition to know what is the average duration of time that the customer is kept on hold. Not only that, but based on your request you will be able to know what type of products that receives the maximum inquires.

You will receive a lot of analytical and statistical information when unifying your customers' communications with Daleel which will help you in forecasting and revising some of your business decisions and plans. 

Before implementing any outsourcing service to your business activities, our team will study the needs and will size them in regards. A detailed presentation and calculations will be brought to your attention to highlight the difference in terms of financial projections and performance that you will receive through outsourcing.