Daleel draws its strength from its people and processes to deliver the best of services. For Daleel international, quality is not just a desirable trait but an essential ingredient that it aims to infuse in every aspect of its business, and subsequently your business too.

As each component of service delivery is critical, Daleel invests heavily on quality monitoring. There is a continuous check on the quality exchange between Daleel’s Customer Relationship Executives (CRE’s) and the customers through silent monitoring, recording and customer surveys. The quality monitoring team carries out frequent performance reviews of every CRE with respect to the degree of adherence to the script and to the product or service specific information.

Quality Tools

Daleel international brings quality to its services through a variety of tools, namely:

• Call Monitoring

• Agent feedback

• Sales verification

• Mock call sessions

• Telemarketing laws & regulations update

• Pre Live Agent assessment

• Projects on process Excellence

• Documentation

Quality Monitoring LifeCycle at Daleel International